At Maxima we take great pride in ensuring an over the top customer experience: we want our customers to be secure and protected, gaining their trust at every single step in the process: this process include a simple, clearly understandable and concise terms and conditions policy that applies to every order you make at Maxima website.
Shipping and delivery
In order to provide you with the most satisfying, timely and safe purchase experience ever, we have partnered with two global leaders, UPS and DHL, for the delivery of our products. Every shipping is fully insured from the moment it leaves our warehouse and tracking information is provided all along the travel to your destination.
We have a very high standard set for delivery times, which vary depending on the global destination. For most of the continental US and Western Europe, the shipping time for available items is 3 to 5 days. For Eastern Europe, Russia and Japan the shipping time for available items is 6 to 10 days. For South Asia, Taiwan and Korea the shipping time for available items is 6 to 10 days. We do not ship to China, Macao and Hong-Kong.
We always provide you with an estimated delivery time frame during checkout which has proven to be accurate 95% of times.
Please note that such delivery times may be subject to delays resulting from:
- Severe weather conditions
- Workers strikes affecting our partners or the logistic supply chain
- Global states of emergency, wars or any other global event that can impact the international network of delivery
- Local states of emergency in the destination and/or departure area
In any of these cases we will still provide timely and precise information regarding the status of your shipment, its current position or status and the most likely date of delivery. While we take great efforts in delivering our product according to the very strict timeline outlined in this paragraph, you, the customer, expressly exclude our liability (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose) for any delay.
Refunds and No-Questions-Asked returns
In the very unlikely event that the product you have received is faulty or damaged you are entitled to a full refund which also covers the shipping costs you paid during checkout at Maxima website. In order to receive the refund we kindly ask you to adhere to the following checklist within 14 days from the date you received the product:
- Get in touch with our customer support and report the problem, fault or damage.
- Customer support will provide you with a return label allowing you to ship the product free of charge
- In cases such return label can’t be provided by the customer support you will be asked to ship the product to Maxima warehouse in Italy. These costs will be refunded as well. Please note that, in this case, its your sole responsibility to ship the product safely so we recommend you to use a trusted and insured shipping method which allows for tracking up to the final destination.
- As soon as the product is cleared at our warehouse, the refund will be provided to you via the payment method you choose when completing the order.
You are also entitled to a refund for the cost of the product if, for whatever reason, you are not totally satisfied with your purchase at Maxima (“No-Questions-Asked” return). Such requests shall be issued within 14 days from the date you received the product:
- Get in touch with our customer support and, optionally, provide a reason for the return request. It is very important that the product you want to return has been used for less than six hours and that the product is not damaged.
- Customer support will provide you with a return label allowing you to ship the product to our warehouse in Italy
- In cases such return label can’t be provided by the customer support you will be asked to ship the product to Maxima warehouse in Italy. Please note that, in this case, its your sole responsibility to ship the product safely so we recommend you to use a trusted and insured shipping method which allows for tracking up to the final destination.
- As soon as the product is cleared at our warehouse, the refund will be provided to you via the payment method you choose when completing the order, minus a 15% restocking fee.
Please note that products returned under the “No-Questions-Asked” return policy will be carefully inspected for damages, signs of use or improper handling. Any sign, mark, defect or damage impacting future merchantability of the product will be evaluated by our technical staff and timely reported to you: such evaluation might result in additional fees which will reduce the refund accordingly.
Deposits
When ordering any product or any other accessory with pre-order availability you will be required to deposit a fixed amount and pay the remainder when the shipping of your order takes place. This ensures that you will be the first to receive your order as soon as it is available. Please remember that such deposit orders are final and can’t be refunded. You, the customer, expressly renounce to any right pertaining the return of the deposit amount. On the other hand, this clause does not represent a waiver to the rights you have regarding the return/refund of the product once it is delivered, as outlined in the previous paragraphs.
When will the product be available for shipping then?
The availability date is clearly indicated right below the “add to cart” button in every product with pre-order availability.
The availability date will also be indicated in the confirmation email and in the deposit certificate you will receive after checkout.
Deposits and shipping costs
When ordering any product or any other accessory with pre-order availability you will not be charged upfront with a shipping price: it will be added later on when paying the remainder the day the product is actually shipping to you. Shipping costs will be the same as those applied right now for every other in stock product with similar dimensions so that you know exactly what the total price will be.
Maxima LED 2 years total-care warranty
This 1 year warranty starts on the shipment date of products and is granted to end users operating MAXIMA LED product for their own use and not for the purposes of a commercial resale. The warranty can be extended for 1 further year upon registration of the product at our website.
What is covered & For how long?
MAXIMA LED warrants that its products, when delivered in new condition, in original packaging, sold directly or through a MAXIMA LED shop or authorized partner and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.
The warranty shall apply only to the extent that the products or any parts thereof have been purchased by official MAXIMA LED store or authorized partners.
What is not covered?
This warranty does not cover defects resulting from improper or unreasonable use or maintenance, failure to follow operating instructions as mentioned in the technical documentation.
This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the user manual (such as high temperatures, humidity, dust, power surges or incorrect voltage supply…).
The warranty does not cover cosmetic damages (scratches, dents, cracks, …), which have not been claimed within 3 days of the delivery of the goods.
In no event shall MAXIMA LED be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause or event out of MAXIMA LED’s control.
The warranty is void if body parts, labels or original seals are removed, changed or tampered with.
What we will do:
During the warranty period, MAXIMA LED will, at its sole discretion, repair (at MAXIMA LED’s own or at a MAXIMA LED certified service center), or replace (using new or refurbished replacement parts) any defect within 14 working days (from the day the defective unit is delivered to us) and free of charge. The replaced product, parts and/or components shall become the property of MAXIMA LED.
Upon request of the customer MAXIMA LED can send a service engineer onsite to repair the product. The travel time and the travel and living expenses of the service engineer shall be payable by the customer in accordance with MAXIMA LED’s then applicable rates and procedures.
What we will not do:
Pay shipping, insurance or transportation charges from you to us (MAXIMA LED factory, Italy), or pay any import fees, duties and taxes.
Exclusion of liability
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of our products (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Knowing that Maxima products are intended for professional use, you, the customer, expressly exclude our liability for death or personal injury resulting from negligence, lack of skills and improper use of our equipments; also, we will not be liable for any loss or damage of any nature.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
Customer service
Every customer at Maxima is unique for us: for such reason we are devoted to providing an excellent, one-on-one “truly human” customer support.
Any problem, technical issue or similar inconvenience shall be immediately reported to our customer service which is steadily and promptly available to help you find a solution that, most of the times, exceeds any legitimate customer expectation. Customer support can be reached via the many communication channels listed in the contacts page..
Competent court
You, the customer, expressly accept that any disputes which can’t be resolved good-naturedly will be settled before the competent court in Urbino, Italy.
If you have additional questions or require more information about our terms and conditions, do not hesitate to contact us via this page.