Warranty & Support.
Professional lights.
Professional support.
Your Maxima light is designed, engineered and
manufactured in Italy for professionals who demand
exceptional performance and reliability.
And our commitment doesn't end when your light
leaves the factory.
If something goes wrong, we're here to help you
understand the issue, find the right solution
and get back to doing what you do best.
Your warranty, clearly explained.
Every Maxima product is supported by a manufacturer's warranty covering defects in materials and workmanship under normal operating conditions. The duration depends on the product and, for eligible models, whether it has been registered.
| Product | Standard warranty | With registration |
|---|---|---|
| Maxima Rapida | 2 years | 3 years total |
| Maxima Spectra | 1 year | 2 years total |
| Maxima Furiosa | 1 year | 2 years total |
| Maxima 3 | 1 year | 2 years total |
| Maxima 6 | 1 year | 2 years total |
Registering your Maxima light is simple. For eligible models, scan the QR code on the yoke and complete the registration process to activate the additional year of manufacturer warranty. Product registration does not affect your statutory consumer rights.
Because your work
can't wait.
We understand that professional equipment is an essential part of your workflow. When something goes wrong, waiting for a repair can mean more than an inconvenience.
That's why we developed NoDowntime™, our dedicated warranty service designed to help reduce unnecessary interruptions.
For eligible cases, a replacement unit can be arranged upon return of the affected product, without waiting for the complete diagnostic and repair process.
Our support team will guide you through the available options and confirm the applicable arrangements.
Less waiting. More creating.
Getting help is straightforward.
If your Maxima light develops an issue, our team will help you identify the next steps and find the appropriate solution.
Tell us what happened.
Contact sales@maximaled.com .
Include your product model, proof of purchase,
a description of the issue and, where helpful,
photographs or a short video.
We'll guide you.
Our team will review your request and help
determine the appropriate course of action.
If your product needs inspection or service,
we'll explain the procedure and provide
the relevant instructions.
Back to creating.
When a defect is confirmed as covered under
the applicable manufacturer warranty,
Maxima will repair or replace the affected
product without charge for the covered defect.
Our goal is a clear, efficient resolution
with minimal disruption to your work.
If you purchased your Maxima light through an authorised retail partner, you may also contact your retailer for assistance.
What your manufacturer's warranty covers.
We believe warranty conditions should be understandable and transparent.
What's covered
The Maxima commercial manufacturer's warranty covers defects in materials, manufacturing and workmanship arising under normal use, within the applicable warranty period and subject to the product-specific conditions.
It applies to the original purchaser of new Maxima products purchased directly from Maxima or through authorised retail partners.
What's not covered
The commercial manufacturer's warranty does not cover damage resulting from accidents, misuse, improper maintenance, unauthorised modifications, incompatible equipment, incorrect installation, normal wear or operation outside the product's specified environmental and electrical conditions.
Altered or removed product identification, damage caused by improper transportation and other external causes may also fall outside the commercial warranty.
These exclusions do not restrict mandatory statutory consumer rights.
Shipping and service.
Before returning any product, please contact our support team so we can provide the appropriate shipping instructions and confirm the next steps.
Return shipping for warranty service
Under Maxima's commercial manufacturer warranty
procedure, customers initially arrange shipment
of the affected product to our service facility.
When the assessment confirms a covered
manufacturing defect, the cost of returning
the defective unit to us is reimbursed.
Our team will explain the relevant transport
arrangements before the return.
Where statutory consumer rights require a
remedy to be provided free of charge,
those rights remain fully protected.
Your statutory rights are always protected.
Our manufacturer's warranty is an additional commercial commitment. It does not replace, restrict or reduce the legal protections available to you under applicable law.
Legal guarantee for EU consumers
For consumers purchasing goods in the
European Union, applicable law provides
a legal guarantee of conformity of at least
two years from delivery, enforceable
against the seller.
These statutory rights exist independently
of product registration and any additional
manufacturer's warranty.
Different contractual provisions may apply
to business purchases, without prejudice
to mandatory applicable law.
Returns & Refunds
Need to return an order rather than request
warranty assistance?
Purchases made directly through
maximaled.com are covered by our 30-day commercial returns policy,
subject to its published conditions.
Read our Returns & Refund Policy →
Governing Law & Jurisdiction
This commercial manufacturer's warranty
shall be governed by Italian law.
For disputes arising out of or in connection
with this commercial manufacturer's warranty,
the Court of Urbino (PU), Italy, shall have
exclusive jurisdiction to the extent
permitted by applicable law.
Nothing in this provision shall limit or
exclude any mandatory consumer protection,
including rights arising under the laws
of the consumer's country of habitual
residence or the right to bring proceedings
before a court having jurisdiction
under applicable consumer protection rules.
We're here to help.
Questions about your warranty, product registration
or a technical issue?
Our team is ready to assist you.
Radarweg 29, 1043 NX Amsterdam
The Netherlands
